Sales Policy

Effective Date: January 10, 2025

At Poppy Makeups, we are committed to providing our customers with high-quality makeup products and an exceptional shopping experience. This Sales Policy outlines the terms and conditions that govern the sale of products through our website.

By placing an order with us, you agree to the terms of this policy. Please read it carefully before making a purchase.

1. Product Availability

  • Product Listings: All products listed on our website are subject to availability. We make every effort to ensure that product descriptions, prices, and availability are accurate, but we cannot guarantee that all items will be available at the time of purchase.
  • Out of Stock Items: In the event that an item is out of stock or unavailable after an order is placed, we will notify you and offer a refund or alternative product options.

2. Pricing

  • Product Prices: All prices on our website are listed in U.S. dollars (USD). Prices are subject to change without notice, and we reserve the right to modify product prices at any time.
  • Taxes: Applicable sales tax will be added to your order total based on the shipping address. Tax rates are determined by the local jurisdiction.
  • Promotions and Discounts: From time to time, we may offer promotions, discounts, or special offers. These promotions may have specific terms and conditions, such as expiration dates, applicable items, and minimum purchase requirements. Discounts and promo codes must be applied at checkout and cannot be retroactively applied.

3. Order Process

  • Placing an Order: To place an order, simply add the desired items to your cart and proceed to checkout. You will be asked to provide your shipping information, payment details, and review your order before confirming the purchase.
  • Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. This confirms that we have received your order, but it does not guarantee that the items are in stock or that your payment has been successfully processed.
  • Order Acceptance: Your order will be considered accepted only after we process your payment and ship the products. We reserve the right to cancel any order for reasons such as product availability, pricing errors, or payment issues.

4. Payment Terms

  • Payment Methods: We accept the following payment methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay and Google Pay (where available)
  • Payment Authorization: When you place an order, your payment details will be processed. Your card will be charged once the order is confirmed and shipped. We reserve the right to request additional verification if necessary to process your payment.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping costs will be calculated at checkout based on your location and selected shipping method.
  • Shipping Time: Orders will typically be processed within 1-3 business days. Delivery times will vary depending on the shipping method chosen and your location. You will receive a tracking number once your order has been shipped.
  • International Shipping: We currently only offer shipping to the United States. For international orders, please contact customer service for more details.

6. Order Cancellations and Modifications

  • Order Cancellations: Once an order is placed and processed, it cannot be canceled or modified unless it has not yet been shipped. If you wish to cancel or modify your order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is dispatched.
  • Refused Deliveries: If you refuse delivery of your order or if it is returned to us as undeliverable, you may be responsible for return shipping costs, and your refund will be issued less these charges.

7. Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. Please refer to our Refund and Returns Policy for detailed instructions on how to process a return.
  • Refunds: Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, except in cases where the return is due to an error on our part.

8. Customer Service

If you have any questions or concerns regarding your order, or if you need assistance, please contact our customer service team:

Poppy Makeups
4401 Joy Lane, Montrose, California, United States
Phone: 818-542-6992
Email: info@poppymakeups.com
Website: poppymakeups.com

9. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with an updated effective date. Please review this policy regularly to stay informed of any updates.

This Sales Policy governs the sale of products on Poppy Makeups and ensures transparency in the purchasing process. Let me know if you need any adjustments or further details!