Shipping Policy

Effective Date: January 10, 2025

Thank you for shopping with Poppy Makeups! We strive to provide the best shipping experience for our customers. Below is our Shipping Policy, which outlines shipping methods, fees, processing times, and other important information. Please review it carefully before making a purchase.

1. Shipping Methods and Delivery Times

We offer a range of shipping options to accommodate your needs. Shipping costs and delivery times vary depending on the location and selected shipping method.

  • Standard Shipping: 5-7 business days (within the U.S.)
  • Expedited Shipping: 2-3 business days
  • Next-Day Shipping: 1 business day (available in select areas)

Please note that the delivery times provided are estimates and are not guaranteed. Delivery times may vary depending on the destination, weather conditions, and other factors outside of our control.

2. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. The total cost for shipping will be displayed before you complete your order. We occasionally offer free shipping promotions, which will be advertised on our website.

3. Order Processing

  • Processing Time: Orders are processed within 1-3 business days after receipt of payment. Orders are not processed on weekends or public holidays.
  • Order Confirmation: After placing your order, you will receive an order confirmation email with details about your purchase.
  • Shipping Notification: Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor the progress of your shipment.

4. Shipping Restrictions

  • Domestic Shipping: We currently offer shipping within the United States only. For international shipping inquiries, please contact customer support.
  • P.O. Boxes: We are able to ship to P.O. Boxes within the United States using standard shipping methods. However, expedited or next-day shipping cannot be delivered to P.O. Boxes.

5. Order Issues and Delays

  • Missing or Lost Packages: If your order is missing or delayed, please contact us at info@poppymakeups.com. We will work with the carrier to resolve any shipping issues. We are not responsible for lost or stolen packages once they have been confirmed as delivered to the shipping address.
  • Address Errors: Please double-check your shipping address before completing your order. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

6. Returns and Shipping Costs

  • Return Shipping: If you need to return an item, the return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
  • Non-Refundable Shipping Fees: Shipping fees are non-refundable, except in cases where we have made an error in processing your order (e.g., wrong or defective items).

7. International Shipping

Currently, we do not offer international shipping. If you are outside the United States and would like to inquire about international shipping options, please contact us directly at info@poppymakeups.com.

8. Customer Service

If you have any questions or need assistance with shipping, please don’t hesitate to contact us:

Poppy Makeups
4401 Joy Lane, Montrose, California, United States
Phone: 818-542-6992
Email: info@poppymakeups.com
Website: poppymakeups.com

This Shipping Policy is designed to ensure that you understand the shipping process and your options for delivery. Please reach out to us if you have any questions or concerns about shipping!